Unified Refund Currency Standard
All refund transactions processed on the platform are uniformly settled in USD (United States Dollar), which is the sole official settlement currency for all after-sales refund businesses of the platform. Regardless of the customer’s local currency, payment currency and regional settlement standards, all refund amounts will be calculated, converted and returned in accordance with the unified USD currency standard. The platform formulates unified currency conversion rules based on real-time international exchange rate standards, ensuring fair and accurate calculation of all refund amounts without differential processing due to regional currency differences.
All refund-related amount data, including order principal, partial refund amount, and supplementary refund amount, are uniformly denominated in USD. The official order amount displayed on the platform, the settlement amount of paid orders, and the final refund amount maintain consistent USD currency standards. No other currency types are supported for refund settlement, and customers shall accept the unified USD refund rule as the sole valid settlement standard for all refund applications. This unified currency specification standardizes the global refund system and ensures consistent financial service standards for all global users.
Return and Refund Time Limit
The marketplace offers a 60-day worldwide complimentary return and refund window for every product purchased. Beginning on the date the buyer successfully receives the goods, customers can submit return and refund requests within 60 calendar days for any qualifying items. This 60-day return period is a universal global service policy, applied without regional variation, product category exclusions, or tiered user restrictions. All customers who complete orders on the platform are entitled to the full 60-day flexible post-sale return safeguard, protecting shoppers–legitimate rights during the purchasing process.
Once the buyer has successfully submitted a valid return and refund application, and after the platform has completed its review and confirmation of the returned item details, the formal refund procedure is set in motion. The marketplace mandates a uniform refund processing timeline of 5 to 10 business days, during which the complete refund sum will be credited back to the buyer’s original payment source. This 5–0 business day refund window encompasses all stages—application assessment, item inspection, financial verification, and funds transfer—ensuring consistent and efficient processing. No manual delays are permitted in the refund workflow, and every step is systematically logged and traceable.
Free Return Service Provisions
All return applications that comply with the platform’s return rules enjoy a full free return service, with no return shipping fees, return handling fees or other additional charges charged to customers. The platform fully bears all logistics costs and processing costs generated by customer return behaviors, implementing a zero-cost return service mechanism for global users. This free return policy applies to all eligible return orders within the 60-day return cycle, covering all product categories supported by the platform’s return service.
The free return service includes return logistics transportation fees, warehouse receiving verification fees and order processing fees generated during the return process. Customers do not need to bear any additional costs when returning goods in compliance with the rules. The platform’s free return rule is a long-term stable after-sales service commitment, aiming to reduce customers–shopping risks and improve shopping experience. Any return behavior that meets the platform’s return specifications can automatically enjoy the free return benefit without additional application conditions and threshold restrictions.
Refund Application Review Standards
All customer return and refund applications need to pass the platform’s standardized official review procedures to ensure the authenticity and compliance of the application. The review content mainly includes the validity of the application time (within 60-day return cycle), the integrity of returned commodities, the consistency of returned goods and order information, and the compliance of return reasons. The platform adopts a unified global review standard, with consistent review criteria and pass thresholds for all regional users, ensuring fair and just after-sales service for every customer.
For commodities with complete outer packaging, intact product accessories, no man-made damage, no use traces and consistent with the original delivery status, the return and refund application will be approved smoothly. For special products with usage attributes, the platform formulates targeted review specifications on the premise of complying with unified after-sales rules. After the returned goods are returned to the platform’s designated warehouse and pass the physical verification, the refund procedure will be started immediately, and the refund will be completed within the stipulated 5-10 business day cycle.
Guidelines for Partial and Complete Refunds
The platform supports two repayment methods: complete refund and partial refund, which apply to different post-sale situations. For scenarios like undelivered orders, full returns of undamaged items, and order cancellations before shipment, the platform processes a complete refund under the unified USD settlement standard, returning 100% of the customer’s paid order amount. For cases such as partial item returns from split orders, minor product issues that do not hinder use, and order detail adjustments, the platform handles a partial refund based on the actual item unit price and order proportion.
All partial refund amounts are computed strictly according to the platform’s unified USD pricing standard, with accurate calculations of individual product prices, proportional deductions, and settlement figures to ensure no overcharging or under-repayment. After a partial refund is completed, the order status updates automatically, and the remaining order items continue to receive standard delivery and post-sale service guarantees. Whether it’s a complete or partial refund, the 5-to-10-business-day repayment processing window and the unified USD settlement standard are strictly enforced to maintain a standardized and consistent reimbursement service.